{"id":2018,"date":"2021-02-14T22:10:01","date_gmt":"2021-02-14T19:10:01","guid":{"rendered":"https:\/\/solutions-time.com\/?p=2018"},"modified":"2021-03-24T22:00:09","modified_gmt":"2021-03-24T19:00:09","slug":"call-center-contact-center","status":"publish","type":"post","link":"https:\/\/zmnalholol.com\/ar\/?p=2018","title":{"rendered":"\u0646\u0638\u0627\u0645 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644"},"content":{"rendered":"<div dir=\"rtl\">\n<h2><strong>\u0646\u0638\u0627\u0645 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 (\u0643\u0648\u0644 \u0633\u0646\u062a\u0631) <\/strong><strong>Call Center<\/strong><\/h2>\n<p><a href=\"https:\/\/zmnalholol.com\/call-center-contact-center\/\">\u0646\u0638\u0627\u0645 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a<\/a> Call Contact System <a href=\"https:\/\/zmnalholol.com\/call-center-contact-center\/\">\u0643\u0648\u0644 \u0633\u0646\u062a\u0631<\/a>\u00a0\u0647\u0648 \u062d\u0644\u0642\u0629 \u0627\u0644\u0648\u0635\u0644 \u0628\u064a\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0627\u0648 \u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 \u0648\u0645\u0648\u0638\u0641\u064a\u0647\u0627\u060c \u064a\u0633\u062a\u062e\u062f\u0645 \u0644\u0623\u0631\u0633\u0627\u0644 \u0648\u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0639\u0628\u0631 \u0627\u0644\u0639\u064a\u062f\u064a\u062f \u0645\u0646 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0645\u062b\u0644 \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u00a0\u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0643\u062a\u0631\u0648\u0646\u064a , \u064a\u062a\u0645 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0628\u064a\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u062c\u0647\u0627\u062a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0648\u0645\u0639\u062f\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0627\u062a\u0635\u0627\u0644.<\/p>\n<p>\u0628\u0641\u0636\u0644 \u0627\u0644\u062a\u0637\u0648\u0631 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a \u0623\u0635\u0628\u062d\u062a \u0645\u0639\u062f\u0627\u062a \u0648\u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0646\u0638\u0627\u0645 \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u062d\u062f\u064a\u062b\u0629 \u0648\u0631\u062e\u064a\u0635\u0629 \u0648\u0633\u0647\u0644 \u062c\u062f\u0627 \u0644\u0644\u0639\u0645\u0644 , \u0645\u0639 \u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u062f\u0645\u062c \u0623\u062c\u0647\u0632\u0629 \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0645\u0639 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0627\u0646\u062a\u0631\u0646\u062a \u0648\u0647\u0648 \u0645\u0627 \u064a\u0639\u0631\u0641\u00a0 Contact Center system.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-large wp-image-2020\" src=\"https:\/\/solutions-time.com\/wp-content\/uploads\/2020\/10\/call-center-1-1024x932.jpg\" alt=\"Call center - Contact Center\" width=\"1024\" height=\"932\" srcset=\"https:\/\/zmnalholol.com\/ar\/wp-content\/uploads\/2020\/10\/call-center-1-1024x932.jpg 1024w, https:\/\/zmnalholol.com\/ar\/wp-content\/uploads\/2020\/10\/call-center-1-300x273.jpg 300w, https:\/\/zmnalholol.com\/ar\/wp-content\/uploads\/2020\/10\/call-center-1-768x699.jpg 768w, https:\/\/zmnalholol.com\/ar\/wp-content\/uploads\/2020\/10\/call-center-1-1536x1398.jpg 1536w, https:\/\/zmnalholol.com\/ar\/wp-content\/uploads\/2020\/10\/call-center-1.jpg 1999w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2><strong>\u0623\u0646\u0648\u0627\u0639 \u0646\u0638\u0627\u0645 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 <\/strong><strong>Call center <\/strong><strong>of<\/strong> <strong>types<\/strong><\/h2>\n<ul>\n<li>\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0648\u0627\u0631\u062f\u0629 (inbound call center): \u064a\u062e\u0635\u0635 \u0644\u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 , \u064a\u0633\u062a\u0642\u0628\u0644 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u064a\u0642\u0648\u0645 \u0628\u062a\u0648\u0632\u0639\u0647\u0627 \u0625\u0644\u0649 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0645\u0639\u0646\u064a\u0646 \u0643\u0645\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0635\u0648\u062a\u064a\u0629 \u0627\u0644\u0645\u0633\u062c\u0644\u0629 \u0645\u0639 \u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.<\/li>\n<li>\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0635\u0627\u062f\u0631(outbound call center) : \u064a\u062e\u0635\u0635 \u0644\u0644\u0623\u0631\u0633\u0627\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0648 \u0627\u0644\u062a\u062d\u062f\u062b \u0627\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0637 (blended call center) : \u064a\u062c\u0645\u0639 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0648\u0627\u0631\u062f \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0635\u0627\u062f\u0631 \u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0648\u0627\u0631\u0633\u0627\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.<\/li>\n<li>\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u062c\u0645\u064a\u0639\u064a : \u064a\u062c\u0645\u0639 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0648\u0631\u0627\u062f \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0635\u0627\u062f\u0631 \u0639\u0628\u0631 \u0645\u062c\u0645\u0648\u0639 \u0645\u0646 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0627 \u064a\u0642\u062a\u0635\u0631 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 .<\/li>\n<\/ul>\n<h2><strong>\u0641\u0648\u0627\u0626\u062f \u0648\u0645\u0645\u064a\u0632\u0627\u062a \u0646\u0638\u0627\u0645 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/strong>:<\/h2>\n<ul>\n<li>\u00a0\u062a\u0628\u0633\u064a\u0637 \u0648\u062a\u0633\u0647\u064a\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0628\u064a\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627.<\/li>\n<li>\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0648\u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0641\u0646\u064a.<\/li>\n<li>\u062a\u0633\u0647\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631 \u0639\u0646 \u062e\u062f\u0645\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0631\u062f \u0627\u0644\u0623\u0644\u064a.<\/li>\n<li>\u00a0\u062a\u062d\u0642\u064a\u0642 \u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 .<\/li>\n<li>\u0643\u0633\u0628 \u062b\u0642\u0629 \u0648\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0639\u064a\u064a\u0646 \u0645\u062a\u062e\u0635\u0635\u064a\u0646 \u0627\u0648 \u062a\u0648\u062c\u064a\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0625\u0644\u0649 \u0627\u0644\u0645\u0639\u0646\u064a\u0646.<\/li>\n<li>\u062a\u0643\u0648\u0646 \u0642\u0627\u0639\u062f\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0639\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u062a\u0633\u0647\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0641\u0631\u064a\u0642 \u0648\u0645\u0648\u0638\u0641\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0629.<\/li>\n<li>\u062a\u0633\u0647\u064a\u0644 \u0627\u0644\u0639\u0645\u0644 \u0645\u0646 \u0627\u0645\u0627\u0643\u0646 \u0645\u062a\u0641\u0631\u0642\u0629 \u0648\u0627\u0644\u0639\u0645\u0644 \u0639\u0646 \u0628\u0639\u062f.<\/li>\n<li>\u062c\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0644\u0645\u064a\u0646 \u0648\u0627\u0644\u0641\u0648\u0632 \u0628\u0627\u0644\u0641\u0631\u0635\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0645\u0645\u0627 \u064a\u0639\u0646\u064a \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a.<\/li>\n<li>\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0648\u0642\u062a \u0648\u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062c\u0647\u062f.<\/li>\n<li>\u062a\u0633\u062d\u064a\u0646 \u0635\u0648\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u00a0\u0648\u0625\u0639\u0637\u0627\u0621 \u0642\u064a\u0645\u0629 \u0645\u0636\u0627\u0641\u0629 \u0644\u0647\u0627.<\/li>\n<\/ul>\n<h3>\u0639\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0638\u0627\u0645 \u0646\u0638\u0627\u0645 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 :<\/h3>\n<ul>\n<li>\u0645\u0633\u062a\u0648\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0632\u062f\u0627\u062f \u0628\u0645\u0642\u062f\u0627\u0631 80% (\u0648\u064a\u062a\u0645 \u0627\u0644\u0631\u062f \u0639\u0644\u0649 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u062e\u0644\u0627\u0644 30 \u062b\u0627\u0646\u064a\u0629).<\/li>\n<li>\u0645\u062a\u0648\u0633\u0637 \u0633\u0631\u0639\u0629 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 = \u0623\u0642\u0644 \u0645\u0646 30 \u062b\u0627\u0646\u064a\u0629.<\/li>\n<li>\u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u062e\u0644\u064a = 5% \u0623\u0648 \u0627\u0642\u0644<\/li>\n<li>\u0645\u0639\u062f\u0644 \u0641\u0647\u0645 \u0627\u0644\u0648\u0643\u064a\u0644 \u0644\u0627\u062d\u062a\u064a\u0627\u062c \u0627\u0644\u0639\u0645\u064a\u0644 84%<\/li>\n<li>49% \u0645\u0646 \u0627\u0644\u0641\u0631\u0635\u0629 \u062a\u062a\u0645 \u0639\u0628\u0631 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0647\u0627\u062a\u0641\u064a .<\/li>\n<\/ul>\n<h3>\u062e\u0635\u0627\u0626\u0635 \u0646\u0638\u0627\u0645 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631:<\/h3>\n<ul>\n<li>\u0627\u0631\u0642\u0627\u0645 \u0627\u0644\u0647\u0648\u0627\u062a\u0641 : \u0631\u0642\u0645 \u0645\u0648\u062d\u062f , \u0645\u0639 \u0627\u0631\u0642\u0627\u0645 \u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0645\u062d\u0644\u064a\u0629.<\/li>\n<li>\u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a.<\/li>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a : \u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u062a\u0628\u062f\u064a\u0644 \u0628\u064a\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0648\u0627\u0644\u0635\u0627\u062f\u0631<\/li>\n<li>\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a : \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u062d\u0633\u0628 \u0627\u0642\u0633\u0627\u0645 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 ,\u0648\u0631\u0642\u0645 \u0627\u0644\u0645\u062a\u0635\u0644 :<\/li>\n<li>\u0639\u0631\u0636 \u0631\u0642\u0645 \u0627\u0644\u0645\u062a\u0635\u0644.<\/li>\n<li>\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0623\u064a\u0627\u0645 \u0627\u0644\u0627\u062c\u0627\u0632\u0627\u062a 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[&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2019,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[907],"tags":[910,892,576,909,908],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=\/wp\/v2\/posts\/2018"}],"collection":[{"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2018"}],"version-history":[{"count":8,"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=\/wp\/v2\/posts\/2018\/revisions"}],"predecessor-version":[{"id":2153,"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=\/wp\/v2\/posts\/2018\/revisions\/2153"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=\/wp\/v2\/media\/2019"}],"wp:attachment":[{"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zmnalholol.com\/ar\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}